Challenge: Powering In-House Fulfillment Excellence
Operational Bottlenecks & High Costs
3PLs made sense at first, but at scale they broke! delays, missed SLAs, soaring costs, and higher returns.
Limited Visibility & Outdated Tools
Fragmented systems lacked real-time insights, leaving teams blind to inventory accuracy and order status.
Scaling Under Rapid Growth
Fast expansion and peak-season spikes required quick onboarding of new resources and scalable systems.
Inconsistent Customer Experience
Delays, errors, and process gaps impacted delivery times and risked damaging brand reputation.
Key Success Metrics
The Transformation with Omniful
Turning Challenges into Wins
AI-Powered Fulfillment at Scale
Transitioned from manual processes to advanced automation, handling millions of orders annually with ease
Unmatched Accuracy
Maintained exceptional 99.97% accuracy even during Ramadan’s order surge
Hyperlocal Delivery Network
Expanded to multiple warehouses and dark stores in Riyadh, enabling same-day and 3-hour deliveries
Cost Efficiency & Control
Eliminated 3PL dependency while gaining complete visibility and control across all operations
Syed Hashmi
Head of Supply Chain
"Omniful gave us the confidence to handle massive growth—1M+ seasonal orders, 3-hour delivery in Riyadh, and flawless accuracy across 10 warehouses"
